Brownies Motorcycles – Delivery Terms & Conditions
At Brownies Motorcycles, we aim to get your parts, accessories, and gear to you as quickly and safely as possible. Please read our delivery terms below to understand how your order will be processed and delivered.
1. Dispatch & Tracking
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Dispatch Times: We understand you want to get back on the road. Orders are normally dispatched within 1 working day (excluding weekends and UK bank holidays) from the time your order is confirmed.
- We offer 2 delivery services and also Click + Collect from Store. Please check our homepage for more info
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Order Tracking: As soon as your order has been handed over to our courier and shipping is confirmed, we will automatically send a tracking link to the email address provided at checkout so you can monitor your delivery.
2. Delivery Timescales (UK Law Compliance)
In accordance with the Consumer Rights Act 2015:
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While we aim for rapid delivery, all standard orders will be delivered within a maximum of 30 calendar days from the date of your order confirmation, unless a longer timeframe was explicitly agreed upon at the time of purchase.
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If, in the rare event, your order does not arrive within 30 days (or the specific time frame agreed), you have the right to cancel your order for a full refund.
3. Transfer of Risk & Responsibility
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Under UK law, Brownies Motorcycles remains fully responsible for the safety of your goods until they are physically delivered into your possession (or into the possession of someone you have authorised, such as a neighbour).
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If you nominate a specific "safe place" or an unauthorized third-party courier during checkout, the risk transfers to you once the package is left in that designated spot.
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If your item arrives damaged or is lost in transit by our courier, please contact our customer support team immediately so we can arrange a replacement or refund. You will not be required to resolve the issue with the courier directly.
4. Your Right to Cancel (Distance Selling Regulations)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when buying online you have a statutory right to change your mind:
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You have 14 days from the day after you receive your goods to cancel your order and request a refund.
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If you choose to exercise this right, you must notify us within this 14-day window. Goods must then be returned to us in their original, unused condition. Please note: Custom-made or bespoke parts may be exempt from this cancellation right.
5. Delayed or Failed Deliveries
If a delivery is delayed due to circumstances beyond our reasonable control (e.g., extreme weather, postal strikes, or courier backlogs), we will notify you as soon as possible. If a delivery fail occurs because an incorrect or incomplete shipping address was provided at checkout, we reserve the right to charge a redelivery fee.